FAQs

We offer a 30-day Love-It-or-Leave-It Guarantee. This means that if you don't love our products, for any reason, we'll take them back within 30 days after the day on which you receive the goods.

Please Note:
1. The items must be returned in perfect condition in their original packaging. Used or damaged items are not returnable.
2. The return delivery fee will need to be paid by the customer.

If you wish to return a product, please email us with your full order information at sales2@fullinnet.com.

We are working hard to ensure the smooth running of our delivery service, but the safety and well-being of our staff and clients remain our primary concern. Thank you for your understanding.

Write content to answer common questions your customers may have about your products and shipping policies.

Our products are made by craftsmen at our own factory in Guangzhou, China, a facility we’ve spent considerable time getting to know and perfecting. Quality is of utmost importance to us, which is why we maintain strict in‑house standards to produce the highest quality products.

Yes! Our collections are vegan!

We do! You can recommend Fullin to your friends, family, and colleagues here!

1. Referrer Rewards: Receive a US$10 off discount code via email for every new customer who makes a qualifying purchase using your referral link.
2. Referee Rewards: US$7 off your first order.

We do! You can sign up with your email address here, and a welcome email with your discount code from Fullin will be sent to you. Use the code to get 10% off your first purchase.

Our bags are backed by a 33-months quality guarantee. For any defects or issues within a year of purchase, we offer a free replacement.

You're unable to edit your orders once they are placed. However, you can cancel your orders prior to shipment.

Each order supports the use of only one discount code.

If you placed your order without receiving confirmation, please send an email to sales2@fullinnet.com.

Unfortunately, we are only able to process one payment method per order, excluding FULLIN gift cards.

There are many reasons why a credit card payment can be declined, including incorrect billing information. Try to contact your bank or your credit card service, as they can often provide more information.

When you place your order, you will receive a shipping confirmation email. You can check your delivery status through the link in the email. The tracking information will update as soon as the parcel is dispatched. number.

We do, but due to temporary absence of logistics channels in certain countries or regions, delivery services may be unavailable to specific locations. Check these countries.

Please note: We don't offer free returns for international orders.

1. Please note that the freight we charge does not include customs duties.
2. If your package is detained by local customs, you need to contact local customs for assistance with customs clearance.
3. Please refer to local customs policy for specific tariff charges.

If your package wasn't able to be delivered, it will automatically be returned to us. Email us at sales2@fullinnet.com to figure out your options for re-delivery.

You can contact us to replace the product before the package is dispatched. But due to the timeline for processing an exchange and the limited nature of most of our inventory, we usually don't offer exchanges.

We recommend placing a new order for the bag you like and returning your current order for a refund following the steps above.

1. Please note that the items must be returned in perfect condition in their original packaging, along with any accompanying accessories, documents, and hangtags provided when sending your order.
2. Please provide us with the name of the express carrier and the return tracking number once available. You may send them to sales2@fullinnet.com.
3. The return delivery fee will need to be paid by the customer.

You can email sales2@fullinnet.com and provide either the order number or the purchaser's name.

Once our warehouse receives the returned parcel, it will take 10–15 business days for it to be processed and for your refund to be issued. When we complete processing your return, we issue a refund to the selected payment method.

We don't offer repairs, but if you're having an issue with your product, please send an email with your order number and photos of the issue to sales2@fullinnet.com, and we will help you as much as we can according to the situation.

Yes, we offer customization services. Please tell us your requirements such as logo, material and quantity, and we will get back to you shortly.

PU leather should not be over-exposed to the sun because it is easy to crack, and PU leather must not be scrubbed with a brush. To clean your bag, you can use toothpaste or detergent, squeeze the toothpaste onto the PU surface, wipe it gently with a cloth, and then dry it in the shade.